Opening a Feedback Channel

Identify areas for improvement in the clinical trial process

About Teckro Survey

Feedback is key to drive improvements. In the clinical trial process, there are many places that feedback can make a difference in current and future study design.

Until now, it has been difficult for study managers to get unfiltered feedback from research staff on the ground. Now, with Teckro Survey, study administrators can create quick surveys to gain feedback on current challenges or to solicit input on future trial design. Surveys are easily completed by users either through the Teckro mobile app or online.

Teckro benefits:

  • Gain a better understanding directly from sites to improve clinical trial process
  • Build credibility with research staff by asking for their feedback
  • Improve study design with input from primary investigators and site coordinators
  • Include the site perspective in deciding the feasibility of the next phase of a trial   


Quickly create a customized survey  

  • Set up is fast and easy. Administrators are walked through the process of creating the survey questions and selecting who should receive it.
  • With a mix of fixed selections in radio buttons and free form comments, administrators can collect both qualitative and quantitative feedback.
  • Audience selection can be targeted to individuals, roles, sites or countries.


Make it easy for people to respond

  • Busy research staff are alerted to the survey and can respond through the Teckro app or online.
  • Study administrators can either send the survey message immediately or schedule it according to local hours of operation for the people receiving the survey.


Track communication and responses in one place  

  • Metrics are tracked in a dashboard to show the number of people who have read the message and responded to the survey.
  • All messages, whether sent through Teckro Survey or Teckro Engage, are consolidated for all study administrators to monitor what communication is sent to whom and when.
  • Export responses from Teckro Survey for further data analysis.