The global pandemic created situations for which no one was prepared. With lockdowns, restricted movement, and healthcare professional preoccupied with treating COVID-19 patients, clinical trial operations were halted and enrollment paused.
Months later as lockdowns eased, there was then uncertainty on how to safely resume operations. A Top 30 global pharma decided to get direct site feedback on the situation using Teckro Survey. The results gave the study team insights into how sites viewed telemedicine and whether it could help to resume operations.
Nearly two years into the four-year study, COVID-19 presented an obstacle as research sites halted enrollment for this Phase III study. Months later, this Top 30 sponsor needed to validate whether telemedicine would be of interest to its sites and how feasible it would be to get the technology approved for use at the institutions.
Here is what the sponsor learned:
In testing its theory, the study team concluded that telemedicine wasn’t something that would benefit its sites and it wouldn’t be useful to get the study back on track.
With advice from our team, the sponsor designed the survey to get a quick return.
CRAs were instrumental in reaching site staff; CRAs for all of the sites selected were notified via a Teckro alert about the survey so they could encourage their sites to participate.
The initial survey was open for just one week, so the window to respond was quite short. With such a light touch, the study team was pleasantly surprised, particularly with a 31% response rate from the US team.
The selection of sites and individuals based on their usage of Teckro could be one explanation for the strong response rate. These individuals were already regularly consulting Teckro for study answers, including eligibility criteria for enrollment and visit schedules. Therefore, it was logical that they should also provide feedback via Teckro.
To capture feedback, it needs to be simple, quick and easy for the user. And the request for feedback should come from a familiar source that is relevant to the user. In this case, Teckro Survey checked all of the boxes.
Users are directed to the online survey through alerts from Teckro. They complete the survey from any web-enabled device. Sponsors can view the responses through a Teckro dashboard or download as a spreadsheet for further analysis.
Built on the Teckro platform, sponsors can decide to add Teckro Survey to their study. A simple wizard interface walks them through the process of creating of a survey. For users, they simply receive alerts when surveys are sent to them, there is nothing extra that needs to be added or installed.